> It some kind of sense to me that the noisiest customers are those paying less, even if they're only making up something like 20% of actual MRR.
Yep. Another factor is Checkbot covers a big range of website problems where the fixes for each vary a lot (where it's not possible to determine the source via web crawling) so noisy customers can have complex requests.
For example, a bad redirect could be coming from Apache, Nginx, WordPress or cPanel settings. I get a lot of messages where someone is convinced Checkbot is wrong when it's actually correct too (e.g. people convinced their HTML is valid when it's not) which can generate bad reviews if you're not careful.
> Are a lot of the support requests related to yearly billing or do you mean a quarterly option would theoretically preempt those kinds of requests?
I mean each payment can prompt a support request so the more spread out the payments the less support requests. They're not super common, but they build up the more customers you get and I feel a sense of urgency to handle requests to do with payments.
I think the longer billing periods let people relax more with evaluating the product too e.g. you're not thinking "I need to use this a lot right now because I've only got 30 days to decide if I use it enough to keep paying or not".
> Really great extension, site and all-around product, by the way.
Thanks, appreciated. :)
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