I'm in a bit of a tricky spot. I'm a developer, and one aspect of my software is a web-store add-on. (So, I don't run a web store, but my software is used in my clients' web stores.) Anyhow, I integrated with Stripe because it's an easy and beautiful integration, and I personally bill my clients using Stripe, so I was already comfortable with it. Anyhow, my soon-to-be client attempts to sign up with Stripe, and they promptly decline to activate their account. They follow up with an email, and they very promptly get back a "this decision is final" message. ("Thank you for reaching out about this. Unfortunately, we still won't be able to accept payments for [redacted] moving forward.")
Anyhow, I'm 99.99% confident that their decision was made in error. The organization is a local franchise of a well-known nationwide non-profit organization, and is about as non-risky as they come. However, while Stripe has a lot in its favor, talking to humans doesn't seem to be a point in its favor. So, after that long introduction, here's the question:
Is there a secret path to get to a higher up at Stripe to get a real human to manually review a decision that was almost certainly made in error? I know lots of you have worked with Stripe, so perhaps some of you have found this path.
Comments URL: https://news.ycombinator.com/item?id=25193708
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