That's the problem; hosting is a commodity these days. 90% of people who want hosting only compare based on price. It's hard to justify paying "real staff" high wages when the margins are razor thin.
Big hosts can survive by essentially offloading support, and making as much as possible self-managed by the end-user.
The non-technical people who just want "a server that works" won't, broadly speaking, pay a premium for that. They're non-technical and will eat up support-hours too, asking questions about setting file permissions on Wordpress.
from Hacker News - New Comments: "WordPress" https://ift.tt/2Ta3HYq
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